How a large global banking company started gaining end-to-end visibility over product development and delivering value

The Customer:

The client is a large global banking and financial services company with more than 8,000 branches spanning across 17 countries and employing more than 150,000 employees. The bank, known for its innovation and technology, serves the needs of millions of customers in both small and large businesses.

The Challenge:

As part of its mission of going digital, the bank started with an application modernization program. This required its IT department to develop and deliver new features to their legacy applications, resulting in improved customer satisfaction, more business, and revenue over a period. The first step was to quickly build these modern applications and deliver faster to the customers. In addition, the client was looking for complete visibility over the development progress to understand the value delivered.

The Jile Solution:

The time was right for the teams to adopt Agile practices and quickly deliver modern systems to the market. The plan was to start small and ramp up over a period of one year. Since scalability was the major requirement, the client chose Jile since it is a planning and work management software that understands the importance of scaling for businesses. It seamlessly integrated the client organization's existing execution tools and offered a preconfigured scaling framework so that the client could easily adapt and deliver what the market demanded. Jile offered a stunning dashboard view for value stream visibility from ideation to deployment.

The Result:

The bank was able to successfully set up Agile teams and adopt a Scrum framework. Using Jile, the client was able to manage teams and backlogs effectively. Also, Jile enabled the teams to integrate all the existing tools to orchestrate the toolchain, enable CI/CD, and automate processes such as testing for increased deployment speed. As Jile was specifically developed for visibility at the team, program, portfolio, and enterprise level, there was complete transparency. All stakeholders in the software delivery process were able to gain complete visibility into the processes that resulted in better business decision-making.