What is the trial period, and how can I register?
The trial duration varies by edition:
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Free Edition
30-day trial, renewable after expiry
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Team & Standard Editions
10-day trial
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Ultimate Edition
No trial available
To start your trial, click the Try Now button in the top navigation on https://www.jile.io or use this link: https://www.jile.io/jile-free-subscription-all-edition .
What happens after I successfully register for a trial?
Once you register for a trial account, you'll gain instant access to all features available for your selected edition throughout the trial period. No credit card or payment details are required to get started.
What happens at the end of the trial?
The next steps depend on the edition you selected:
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Free Edition
Before your 30-day trial expires, you'll receive an email notification. You can then choose to renew with a paid plan.
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Team & Standard Editions
You'll receive an email before your 10-day trial ends. To continue, log in to Jile, go to My Account, and click TRY Now. After payment, your data remains intact and your account converts to a paid subscription.
- Ultimate Edition This edition does not include a trial period.
What if I need more than 20 user licenses during my 30-day trial?
During the trial period, the first 20 user licenses are complimentary for 30 days from your registration date.
Any additional licenses beyond the initial 20 will be billed. For detailed pricing information, please follow the https://www.jile.io/pricing.
Any additional licenses beyond the initial 20 will be billed. For detailed pricing information, please follow the https://www.jile.io/pricing.
What happens to my data after the trial ends?
Your data remains secure and unchanged for 30 days after the trial period concludes.
During this grace period, you can access your account and upgrade to a paid Jile plan at any time to retain your data and continue using the platform.
During this grace period, you can access your account and upgrade to a paid Jile plan at any time to retain your data and continue using the platform.
After deleting our Jile account, how long is the data retained before permanent deletion?
Jile retains subscription data for 30 days after the subscription expires or the account is deleted.
This retention policy applies to the entire subscription, not individual users. For more details, please refer to our Terms of Service: https://www.jile.io/terms.
This retention policy applies to the entire subscription, not individual users. For more details, please refer to our Terms of Service: https://www.jile.io/terms.
What are the steps to purchase Jile or upgrade to a different edition?
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To buy the Team Edition, simply navigate to the My Account section within the Jile application and click BUY NOW to complete your purchase.
For the Standard or Ultimate Edition, please contact our sales team for personalized guidance and details.
How can I purchase subscriptions for multiple teams in my organization?
To set up Jile for several teams, please contact us through //www.jile.io/contact-us/ Our team will assist you with tailored options and ensure a smooth onboarding experience.
What types of billing methods are available?
Jile offers a monthly billing cycle, with each billing period lasting 30 days. Payments can be completed using your PayPal account, or through PayU for customers located in India.
What happens when I click on Pay while purchasing a Plan?
Once you click and agree to pay, your PayPal account or credit card will be charged immediately for the first billing period (either 30 days or one year).
How does Jile handle payments for the upcoming billing cycle?
Jile offers both monthly and annual billing options. Your account will be automatically charged in advance for the next billing period, based on the number of user licenses you've purchased.
Will my payment be processed in my local currency?
Jile User Licenses are charged in US Dollars. You will be charged in your local currency based on the exchange rate at that point in time.
What are the available pricing options for Jile?
Jile offers four editions to suit different needs
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Free Edition
No cost
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Team Editions
Approximately $12.99 per user per month
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Standard Edition
Contact our sales team for pricing details.
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Ultimate Edition
Contact our sales team for pricing information
For the latest details, please follow the https://www.jile.io/pricing.
If we deploy Jile within our own cloud infrastructure, will this lead to a decrease in licensing fees since we are utilizing our own resources for installation and operations?
For details about on-premise pricing, please reach out to our Sales Representatives.
They can assist with licensing and commercial questions as well as support requirements.
They can assist with licensing and commercial questions as well as support requirements.
What is the user limit for the Free trial?
The allowed number of users depends on the edition you select
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Free Edition
Up to 15 users
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Team Editions
Recommended for up to 50 users
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Standard Edition
Unlimited users
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Ultimate Edition
Unlimited users No trial period
What if I need more than 20 user licenses during my 30-day trial?
During the trial period, the first 20 user licenses are complimentary for 30 days from your registration date.
Any additional licenses beyond the initial 20 will be billed. For detailed pricing information, please follow the https://www.jile.io/pricing.
Any additional licenses beyond the initial 20 will be billed. For detailed pricing information, please follow the https://www.jile.io/pricing.
How can I manage my user licenses?
You can easily add or remove user licenses at any time through the My Account section within the Jile application, giving you full control over your subscription as your team's needs evolve.
Is there a maximum limit on the number of users I can include in my subscription?
No, there's no cap on user count. You can purchase and add additional user licenses at any time during your subscription period, ensuring flexibility as your team scales.
What details must the customer or account provide to create user accounts?
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The user's email address, first name, and last name are required to establish an account in Jile.
If additional information is necessary, it should be specified as part of the order form.
Does Jile comply with the Indian Government's DPDP regulations? If so, could you provide a supporting document or link?
Yes, Jile adheres to multiple data privacy policies. For further details, please visit https://www.Jile.io/privacypolicy.
How is consent obtained when an employee or user logs in for the first time?
Upon their initial login, users are required to accept the terms and conditions, which can be found at https://www.Jile.io/terms.
What processes are in place for managing user exit and retaining their data?
When a user leaves Jile, their account is not instantly removed, provided the subscription is still active. Rather, the account is marked as 'Deleted' for the duration of the active subscription or until the user returns.
This method preserves all historical information linked to that user, such as recorded work, tasks, and stories they owned, keeping it available in the system.
This method preserves all historical information linked to that user, such as recorded work, tasks, and stories they owned, keeping it available in the system.
Does Jile support integration with platforms like GitLab, GitHub, and Azure DevOps? For instance, can Jile tasks automatically create GitLab issues?
Yes. Jile can integrate with GitLab, GitHub, and Azure DevOps by leveraging the REST APIs provided by both Jile and the respective platform.
These integrations are available upon request and can be configured to enable seamless workflows, such as automatically generating GitLab issues from Jile tasks.
These integrations are available upon request and can be configured to enable seamless workflows, such as automatically generating GitLab issues from Jile tasks.
If I change my edition, will any features be removed?
Features in Jile are tied to the edition you subscribe to. When you upgrade to a higher edition, you retain all existing features and gain access to additional capabilities included in the new edition.
How can I upgrade my account or tenant to the Ultimate Edition?
To enable the Ultimate Edition, please reach out to us through //www.jile.io/contact-us-ultimate-edition/ Our team will guide you through the purchase process and ensure a smooth upgrade experience.
How can I verify which edition my organization is currently subscribed to?
Your subscription details, including the edition, are clearly displayed on the My Account page within the Jile platform. Simply navigate to this section to confirm your edition at any time.
As an Ultimate Edition subscriber, will I have the option to switch to a lower edition in the future?
Currently, Jile does not offer a downgrade path from the Ultimate Edition to any lower edition.
We recommend evaluating your long-term needs before selecting an edition to ensure the best fit for your organization.
We recommend evaluating your long-term needs before selecting an edition to ensure the best fit for your organization.
Does Jile support hybrid agile and waterfall methodology?
Yes, Jile is a flexible tool, and it can cater to hybrid agile as well as waterfall methodology.
How is Jile comparable to the best in the industry tools like Jira?
Jile offers a unified platform that streamlines the entire application development lifecycle-from capturing demand to final deployment-eliminating the need for multiple disconnected tools.
This integrated approach fosters agility, collaboration, and faster delivery of business value.
This integrated approach fosters agility, collaboration, and faster delivery of business value.